Down Comforters and Bedding Frequently Asked Questions

Return Policy

Returns of defective product   Email to customerservice@downcomfortersandbedding.com stating the problem with the item to obtain a RMA number (Return Materials Authorization). Ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). We must receive your item back within 10 days of when we originally shipped it to you. Please allow us 4-6 weeks from the time we receive the return to send a new item.  The manufacturer does not accept any returns or offer any refunds. We will do our best to mediate an exchange of defective products.

Any other returns: The manufacturer does not accept any returns.  All sales are final.

All returns must have a legitimate RMA number, otherwise the item will be returned to you. Email us with the explanation for the return and we will issue an RMA number.

Why does my down product have an odor?

Down and feather-filled products are packed tightly during shipping. Upon receipt, remove them from their packaging, fluff gently, and allow several hours to recover their full loft. In addition, being sealed in plastic packaging sometimes causes the scent of these natural products to concentrate to a disagreeable level. A few hours of airing usually removes the odor.

How Do I care for my down product? 

1. Store the product in a cotton bag that will allow the product to breath.
2. Do not store in a plastic bag, or box.
3.  Never use a strong vacuum storage bag.

1. Shake and fluff pillow or comforter to let the air through it and you are ready to enjoy this great product.
2. To insure that your pillow or comforter will give you many years of warm and comfortable sleep. Once every two months you should let it be aired out.
   
3. We recommend dry cleaning by a professional cleaner once every three years.  If you everhavee to store your comforter or pillow, you should not use a plastic bag.  Use a cloth bag that is breathable to store it.

There are three key elements to look for when choosing a down comforter. They are FILL POWER, THREAD COUNT and BAFFLED.

FILL POWER:

The quality of down is measured by its fill power. Down with a higher fill power will be lighter, fluffier, and loftier making the comforter cloud-like. Higher fill power will also provide better insulation.

THREAD COUNT:

This is the number of threads per square inch. A higher count provides a softer, more durable product. It also keeps dirt from getting in, and down from sneaking out of your comforter.

BAFFLED:

Baffling is simply a type of construction, specifically sewn in cloth walls to keep the down from shifting and clumping.